(Q) Am I required to sign a long-term contract for your residential service?
| (A) Absolutely not. We do not require a long-term contract. It’s a pay as you go service. Simply tell us you want to quit service any time and return the equipment to us. This is the best way for us to insure you will receive the best customer service. And this is our commitment to constantly deliver on that promise. |
(Q) What type of equipment do I need in my home to pick up the wireless signal?
| (A) If your existing equipment does not pick up the signal, totheHome.com will provide each customer with an access device appropriate for your location and distance from the water tower for an extra $5/month. |
(Q) What speeds will the service provide?
| (A) Speeds are dependent upon a number variables. Most users will be configured for speeds that are approximately 1.5Mb downloads and 512Kb uploads. During periods of heavy traffic, users may experience speeds that are significantly slower than stated. With that said, you will experience speeds that are significantly higher than current dial-up speeds. |
(Q) The price of $19.95, is that an introductory price? Is there a setup fee?
Are there any other fees for service?
| (A) The price of $19.95 for the Standard residential, is the monthly bandwidth fee not including the cost of equipment rental. It is not an introductory price. But it is the monthly fee without any equipment installed by totheHome.com. If your existing equipment such as a PC card from an electronics store does not pick up the signal inside your house, you need to have outdoor equipment installed at your house to pick up the signal. There is a monthly customer equipment rental charge of $5/month. In addition there will be a one-time installation charge of $99 to do RF signal strength tests and antenna installation. See our SERVICE PLANS page for additional add-on services. |
(Q) Is your new wireless service compatible with a Macintosh or
Linux based systems?
| (A) Yes, our system uses standards based devices such as 802.11b/g wireless, and ethernet connectivity. As long as your computer has either an ethernet card/port or 802.11b/g wireless card, it should be able to connect to our system.
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(Q) Can I share the connection with more than one computer in my home?
| (A) totheHome.com Basic residential service will allow only one physical device to connect per account. The Standard Plan allows up to 5 devices. However, we recommend that you purchase a Broadband Router/Firewall for protection between the Internet and your personal computer which will also give you the ability to share the connection with multiple computers. A router/firewall can be purchased from us or at any electronics store for around $80, along with PC cards for about $40. |
(Q) Does totheHome.com service require a phone line?
| (A) No, totheHome.com service is provided via a wireless connection so no phone lines are necessary. |
(Q) Does totheHome.com service stay connected 24/7 or does it have
to connect every time I want to use it?
| (A) totheHome.com service is an "always on" connection. We will be requiring that users log on via a web page to utilize the service, but this will only happen once every 24 hours. |
(Q) Are there any minimum requirements for my computer to access this system?
My current computer is a 486!
| (A) Most computers that have been purchased in the last 5 years will be more than adequate for utilizing our totheHome.com service. With that said, your computer should be a minimum of a Pentium II machine running Windows 98 or newer (Preferable Windows 2000 or XP) and must have a network card installed. If you have an old 486 as mentioned above, you will not be able to access our system. |
(Q) When will the service be available?
| (A) Network installation is complete in the town of Cologne. We have begun the process of installing in Victoria this winter. Register online now to be scheduled for testing and installation of equipment if necessary.
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(Q) My computer is located in the basement.
Will this affect performance of the wireless internet service?
| (A) If your computer is located in the basement, chances are that wireless card will not be able to pick up the signal from outside. We recommend you set up a home wireless network. This would allow you to pick up the signal from your wireless router located near the installed radio antenna. Your computer in the basement will then pickup on your own wireless signal and connect to the Internet through your wireless router, through the installed radio antenna, to the tower and to the Internet. Wireless networking kits are available at most computer/electronics stores for around $99.
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(Q) Will my computer be safe from viruses and
spyware on your system?
| (A) Unfortunately, since your computer is connected directly to the
Internet, it is quite likely that it will come in contact with viruses and
spyware. While we cannot stop this, you can take measures to help protect yourself. Setting up a router/firewall, and keeping up-to-date anti-virus software and
spyware removal software will help lessen the chances of you running into these problems and make your browsing experience that much better. We have some links to some helpful programs here. |
(Q) Will my Voice-Over IP Phone, VPN connection, or video games work
with the TotheHome.com Wireless Internet service?
| (A) 99% of the above connections will work on our system without experiencing any difficulties. Some of these services may require static IP addresses, which are available for an additional $15/month. |
(Q) How do I setup my email accounts?
| (A) You can setup email accounts by clicking above on Support Center, then Tech Support. Off to the left will then be a link to Add an Email Account. |
(Q) What do I do if I forget my email password?
| (A) If you do forget your email password, give us a call at 952-465-3925 and we can reset that for you. |
(Q) How do I setup my webspace?
| (A) If you are interested in setting up your webspace, email us at support@totheHome.com. Include the username and password you would like it setup under. Your website will then be http://www.totheHome.com/~username and you will be able to upload files using any ftp client by connecting to www.totheHome.com with your username and password. |
(Q) Can I run my own Web, Email, DNS, Application or Game server?
| (A) We do not allow servers of any type to be run on the
Residential plans. You must call for co-location hosting plans through wireline technology. |
(Q) What security risks are imposed by the totheHome.com network being
wireless, can anyone see my data?
| (A) This is a common concern of the wireless network. The truth is that you are connecting to the open web and someone could potentially "see" your traffic on our wireless network, or after your data leaves our network and is on the wired connection using certain types of programs. This is no different than any other providers network and this could give anyone access to any unencrypted passwords or data. This is why most websites, such as banks and online retailers, have secure connections or https://. This ensures that all information that is passed between your computer and their servers is encrypted so that if anyone does intercept the information, it will not be readable. |
(Q) What are the Terms and Conditions associated with a Residential Account?
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